Richard, What a "stroke of luck" talking to you the other day. Chris was a true professional and ridded us of a potentially hazardous situation with at least 50 queen yellow jackets occupying a subterrainian nest that we had on our property. As I mentioned to you, I did not want to "spray" and kill them if they are beneficial but Chris educated us on the species and performed an outstanding job. The only thing he may have done wrong is "underbid" the project. Thank you so much - you have a great employee and, apparently, a superb company and website!!